Mystery Shop Performance Audit
Find Out What Slow Response TimeIs Actually Costing You
Three things, no cost. We calculate what missed calls are costing you in dollars, scorecard your local competitors, and mystery-shop your team.
The Proof
- Contractors who respond within 2 minutes close 62% of leads. The 42-minute average closes 28% — a real gap worth roughly $381,000/year for a business running 80 leads a month at a $1,400 ticket (ServiceTitan, 2025).
- 88% of home service businesses take longer than 5 minutes to respond to a new lead (Hatch, 2024).
- Homeowners contact an average of 3.4 companies at once, and 78% hire whoever responds first (BrightLocal/HomeAdvisor, 2025).
How It Works
- 1.We calculate what missed calls are actually costing you in dollars.
- 2.We check why a customer might pick someone else over you.
- 3.We call your business ourselves, the way a customer would, and tell you exactly what happened. Takes about a week.
"Every day this stays broken, jobs you already paid to generate are going to whoever calls back first. That's not a sales deadline — it's just what's happening on your phone right now."
Request Your Free Audit
Receipts & Evidence
What Your Completed Audit Report Looks Like
No vague promises or generic sales pitches. You'll receive a detailed three-part diagnostic showing your actual numbers.
Missed Call Cost Calculator
Calculates exactly how much money is leaking from your business based on your average ticket price and missed callback rates.
Competitor Speed Scorecard
Ranks your company's callback time directly against the top 5 competitors in your local service area.
Mystery Shopper Call Log
A timestamps-first log of our call and form tests to your business, recording exactly what happens and when.
02:14 PM: Call placed to main line
02:15 PM: Call rolled to voicemail
02:57 PM: No callback (42 min timer expired)
Result: Lead lost to Competitor A